Complaints
We aim to provide the best possible service, but we may not always get it right.
We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can. We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.
Our complaints policy provides more information on our approach and process for resolving complaints about our work.
Downloads
File download
Healthwatch Stoke-on-Trent Complaints Policy - April 2024
Confidentiality Policy -April 2024
Code of Conduct Policy - April 2024
Decision Making Policy & Procedure - April 2024
Decision Making Guidance - Easy Read
Declaration of interests and conflicts of interest policy - April 2024
Volunteer Management Policy and Procedure - April 2024
Volunteer Expenses Policy - April 2024
