1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  4. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  5. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  6. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  7. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  8. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  9. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  10. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  11. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  12. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  13. Finding it hard to get a dentist appointment?

    Advice and Information -

    Dental practices are recovering from backlogs due to strict hygiene measures to minimise the risk of spreading COVID-19 to patients and staff.

  14. Digital Exclusion Project – Stoke-on-Trent

    News -

    We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us.

  15. Healthwatch Stoke publishes findings from a reassuring Virtual Visit to Shared Lives Stoke

    News -

    The virtual visit was designed to gain insight into the effectiveness of Shared Lives Stoke’s service delivery, with the aim of identifying what works well, not so well and what could be improved to enhance the quality of service delivery.

  16. Impact and Insight Bulletin – August 2021

    News -

    We are pleased to share with you our Impact and Insight Bulletin for August 2021.

  17. Healthwatch Stoke Bulletin – 24th September 21

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness, and information on national and local issues.

  18. World Alzheimer’s Month 2021

    Blog -

    This month, we’re encouraging everyone to know the signs and symptoms of dementia so they can get the right diagnosis and support as quickly as possible.

  19. Have you picked up our latest bulletin?

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness and information of national and local issues.

  20. Virtual Visit with Healthwatch Stoke Invite to Care Homes

    News -

    We would like to invite Care Homes in Stoke-on-Trent to work with Healthwatch Stoke-on-Trent on our Virtual Visit Programme. Due to the cautious restoration of the national Enter and View Programme we are continuing to conduct our visits virtually to ease pressure on services and to ensure that we help to keep everyone as safe as possible.

  21. Hospital Services Report

    Report -

    Find out to what extent canceled or postponed hospital appointments had on patients during the Coronavirus Pandemic.

  22. Mental Health Report

    Report -

    Find out how COVID-19 impacted people's mental health in Stoke-on-Trent.

  23. Primary Care Services Report

    Report -

    Find out how primary care and community services are meeting people's needs in Stoke-on-Trent.

  24. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    Find out people's experiences of the Royal Stoke University Hospital fracture clinic.

  25. Access to Primary Care and Digital Exclusion

    Report -

    How has the increasing use of digital health services, affected people's access to care?

  26. Home Care Services Project Summary

    Report -

    Find out people's experiences of home care.

  27. Primary Care Survey Report

    Report -

    Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.

  28. Public Experience of Imaging Services

    Report -

    Find out people's experiences of local imaging services in Stoke-on-Trent.

  29. Public experience of pregnancy and maternity services

    Report -

    We take a look at people's experiences of maternity services in Stoke-on-Trent.

  30. Virtual Visit to Davlyn House

    Report -

    Read the results of our virtual visit to Davlyn House.

  31. Virtual Visit to Dresden House: Summary Report

    Report -

    Read our virtual visit to Dresden House.

  32. Virtual Visit to Shared Lives Stoke

    Report -

    The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.

  33. Annual Report 2021 – 2022 Championing what matters to you

    Report -

    Find out the difference we've made to health and social care services this year.

  34. Annual Report 2020 - 2021: On equal terms - then and now

    Report -

    How have we improved care during the coronavirus pandemic? Read our annual report to find out more.

  35. Healthwatch Stoke-on-Trent Annual Report 2019-20

    Report -

    Find out what we've achieved over the past year.

  36. Healthwatch Stoke-on-Trent Annual Report 2012/13

    Report -

    In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians.

  37. Annual-Report-Stoke-on-Trent-2014-15

    Report -

    As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care.