Enter and View Report Trentham Mews GP Practice

Report - 19 June 2019

Healthwatch Stoke-on-Trent had been informed, via the CQC inspection published in December 2018, that Trentham Mews surgery had been told that two areas of their work ‘required improvement’. These were: ‘Are services safe’ and ‘Are services well-led’.

The surgery is based within a fairly modern building, entry being gained through an entrance porch with a sliding door. The car park is of a reasonable size and it is located just off a well-used feeder road to the Trentham area. The reception area itself is light and airy, with current posters and information being displayed in the (limited) space available. The reception staff were helpful and friendly. There was only one patient in the surgery who indicated they did not want to give opinions, but since the CQC report indicated that services were deemed ‘good’ in the areas of effective, caring and responsive, this was not a prime concern.

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