Public Experience of Primary Care Services during the Coronavirus Pandemic
Since the occurrence of the coronavirus pandemic, GP services have been required to adapt and alter the way that services are delivered. As such, appointment methods, bookings and direct communication between practice and patient have been at the heart of crucial service changes.
A qualitative research design was formed to collect public feedback items. From 9 September 2020 to 19 October 2020, our social media platforms and our website was utilised for a callout to residents of Stoke-on-Trent to collect and understand the public experience of using GP services. It was evident from the incoming intelligence that people were experiencing complex and diverse GP treatment and care outcomes. In total we collected and analysed 75 responses. Targeted questions were distributed across Facebook, Twitter, Instagram and website news articles to expand virtual reach.
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