Virtual Visit to Davlyn House

After timely engagement and logistical planning with Davlyn House, Healthwatch Stoke-on-Trent conducted an announced Virtual Visit to Davlyn House Care Home between 11 May 2021 and 19 May 2021. The rationale for the virtual visit was to capture the experiences and opinions of managers, staff, residents and relatives associated with the care home, in order to identify what works well, not so well and what could be improved to enhance the quality of service delivery.

The manager of Davlyn House disseminated information to staff, residents and relatives to assemble interested participants. To engage and collect the respective grouped experiences qualitative research was utilised by way of questionnaires and semi-structured interviews.