Annual Report 2020 - 2021: On equal terms - then and now

Due to the Coronavirus Pandemic, 2020 – 2021 has required significant digital adaptation to ensure our community outreach and engagement, signposting, advice and information and priority work were connective with the public in Stoke-on-Trent.

To accomplish this, our social media platforms and website have been pivotal to ensure our reach delivered maximum capacity and efficiency. Consequently, our Facebook, Twitter, and Instagram media channels achieved significant growth by means of new followers, public engagements, and reach and impressions. Those who did not have access to digital technology were able to use our Feedback Card to identify alternate contact methods.