Enter and View Report Hanley Health Centre GP Practice

Report - 9 September 2019

Healthwatch Stoke-on-Trent had been informed by a patient of the Practice that they had inadvertently been prescribed incorrect medication during one of her appointments which luckily was spotted by her normal pharmacist. This particular medication could have caused harm to the patient.

Upon arriving at the surgery, our team, as normal, introduced themselves to the receptionist and asked to speak to the person in charge, before the visit began. However, the receptionist informed our visitors that ‘there was no-one in charge’ and therefore ‘no-one who could advise on the visit’.

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