Enter and View Report Trent Vale Medical Practice
Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.
The surgery waiting room was very open, extremely tidy, and pleasant with plenty of seating. Lots of useful information was readily available to all. The practice would be happy to display Healthwatch Stoke-on-Trent dignity & respect notices and make available Healthwatch enquiry cards so we will send them to the Practice Manager. There is a good relationship between the surgery staff and the Lloyds Pharmacy which is located in the building (accessible from the reception/ waiting area).
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Trent-Vale-e-and-v-Report-final
