Pharmacy First was launched in January 2024 and enabled a range of minor ailments to be treated by local pharmacists rather than requiring a GP appointment. The service aims to free up GPs to be able to treat those with more serious ailments and those with long-term health conditions.
We supported Midlands Partnership NHS Foundation Trust (MPFT) to gather patient experiences of the Haywood Hospital Walk-in Centre through a combined Quality Standards Assurance Visit (QSAV) and Enter and View visit.