Advice and Information

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. We aim to provide the best possible service, but we do not always get it right.

Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

Dental practices are recovering from backlogs due to strict hygiene measures to minimise the risk of spreading COVID-19 to patients and staff.

Engaging Communities Solutions (CIC) is contracted by Stoke-on-Trent City Council to deliver Healthwatch Stoke-on-Trent.

By seeking help from your GP and getting an early diagnosis can get the right support in place to live well with dementia.

Strut Safe is a free phone service in the UK to help people who need to feel safe and supported when walking home late at night.

Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.