HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.
Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery.
The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives.
Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.