News and reports

Purpose of the visit: The Crisis Care Centre is intended to provide a new, ‘joined up’ service to patients suffering from crisis and has only been operational since October 2019. It was our intention to walk through the Centre and see how the services provided are now offered.

It has fifteen beds and on the day of our visit, there were 13 patients on the ward. This is a mixed-sex ward but all the rooms are single rooms with separate female and male bedroom corridors. It has small quiet rooms off the corridors for patients to access. It also has an outside garden area with tables and seating.

Access to the ward is via a pleasantly decorated wide corridor with a great deal of natural light. Access to the ward can only be gained by buzzing in and waiting for a member of staff to let visitors in.

The ward is a locked ward and entry is via an electronic secure admittance system. Similar to other parts of the hospital, this is primarily for the safety of patients. It has twenty-two beds which are made up of single rooms and four bedded dormitories.

Healthwatch Stoke-on-Trent had, during September 2019, received verbal concerns
from a few new mothers. We felt these comments merited a visit and so
accordingly these two wards within the Maternity Unit were added to our Enter
and View schedule.

Healthwatch Stoke-on-Trent Advisory Board Meeting

Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers

We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

It follows the inspection by the CQC in August 2018 concluded that overall the Home Requires Improvement.

Healthwatch Stoke-on-Trent received verbal evidence from a recently admitted patient alleging that the Unit was ‘dirty and unhygienic’.

Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.

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