News and reports

Health Advisory Board (HAB) Public Meeting held on Wednesday 11 September 2019 - Minutes

Healthwatch Stoke-on-Trent had received verbal evidence from a recently admitted patient alleging that parts of the ward were ‘dirty’, and that the food was of ‘poor quality.

Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.

Health Advisory Board Meeting Wednesday 11 September 2019 - Meeting-Agenda

Health and Wellbeing Board update

Healthwatch Stoke-on-Trent had been informed by a patient of the Practice that they had inadvertently been prescribed incorrect medication during one of her appointments which luckily was spotted by her normal pharmacist. This particular medication could have caused harm to the patient.

Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme.

Healthwatch Stoke-on-Trent had been informed, via the CQC inspection published in December 2018, that Trentham Mews surgery had been told that two areas of their work ‘required improvement’. These were: ‘Are services safe’ and ‘Are services well-led’.

HAB-Public-Meeting-Items-June-2019

With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
out the measures it intends to take to address changing need.

This visit was arranged as a follow-up to a CQC inspection in July 2018. The findings at that inspection were “Requires Improvement” in four of the five areas (Safe, Caring, Responsive, and Well-led). It was deemed “Good” in the area of ‘Effective’.