News and reports

Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021

Read our virtual visit to Dresden House.

HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.

This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan.

Since the occurrence of the coronavirus pandemic, GP services have been required to adapt and alter the way that services are delivered. As such, appointment methods, bookings and direct communication between practice and patient have been at the heart of crucial service changes.

A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion.

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

Healthwatch Stoke-on-Trent Advisory Board Public Agenda 13 October 2020 at 10 am to 11.15 am

Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers.

Following the global coronavirus outbreak in early 2020 there have been significant measures to obstruct and limit the infection of coronavirus, including a national lockdown and many forms of social distancing for a number of months. Consequently, the required measures have had a considerable impact on individual lifestyles through physical health wellbeing, psychosocial health and financial challenges.

We started to receive a high volume of feedback about blood tests from 6 July 2020. It was evident that people were experiencing difficulties in accessing blood tests and therefore we organised a call-out for feedback about the publics experience of blood tests during the coronavirus pandemic. This was promoted on our social media platforms from 21 July 2020 to 10 August 2020.

Healthwatch Stoke-on-Trent Public HAB Minutes 13 October 2020 at 10am via Zoom